Frequently Asked Questions

How do I request a custom order?

Visit our Custom Orders page to share your idea, colors and reference images. Confirm the design, price and timing before placing your order.

Where can I find shipping information?

Shipping options and charges are shown at checkout. If your order is time-sensitive, contact us before ordering.

Can I ask about an existing order?

Email freniverse@gmail.com with your order number and question. Please do not send payment details.

What is inside a mystery pack?

Check the individual product description for the theme and contents. The exact selection may vary.

Are coloring books available yet?

Our coloring books and printable activities are in development. Join the email list on our homepage for launch announcements. We will clearly identify digital downloads and printed books when they become available.